IT Support Analyst

IT Support Analyst

Job Description

IT Support Analyst is responsible for daily plant support for IT infrastructure, including troubleshooting, diagnosing and resolving issues related to computer hardware and software. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

Education & Qualifications

  • A minimum of two years of experience (or education) demonstrating competency in: Technical Support; Remote Support; Desktop Support; Windows; Networking; Phone System Support; Break/Fix. LAN/WAN, hardware and software issues and troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.
  • Strong analytical and problem-solving skills.
  • Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy.
  • Ability to communicate professionally and effectively internally and externally in a team environment.
  • Must be a US Person – US Citizen, Permanent Resident or Refugee/Asylum Seeker

Responsibilites & Duties

  • Configure, deploy, and track desktop, laptop, printers and other IT equipment.
  • Troubleshoot and resolve Help Desk Tickets of Users in multiple sites
  • Perform routine maintenance and administrative tasks including printer and other hardware maintenance.
  • Assist other team members in any other areas as needed.
  • Implement IT infrastructure improvements throughout the enterprise
  • Implement new technologies and work flows to improve efficiency and productivity throughout the enterprise