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Customer Service Rep.

Customer Service Rep

Job Description

  • Consult with internal resources to evaluate customer requirements and develop a comprehensive approach to ensure customer satisfaction.
  • Ensure completion of customer projects through the coordination of engineering, manufacturing, installation and customer service activities.
  • Develop strong professional relationships with key partners in our business; sales operations, purchasing, finance and field offices
  • Resolve customer issues in a timely professional manner, always delivering a consistently high level of customer satisfaction
  • Processing all incoming purchase orders; credit information, shipping/delivery information, order entry and contacting the customer with any discrepancies
  • Receive and process all inquiries related to order entry into the system
  • Process all incoming requests for shipment information from either internal or external based customers
  • Issuing “Return Material Authorization" paperwork and facilitation of entire return process through to completion including but not limited to issuing of credit if necessary
  • Responsible for communicating any and all changes to an order related to product or shipment
  • Process changes to orders (i.e. products, prices and quantities)
  • Complete miscellaneous tasks as directed

Education & Qualifications

  • 5 years minimum experience in the manufacturing industry.
  • 2-year degree minimum, 4-year preferred
  • Experience in ERP, CRM – Customer Relationship Management, MRP systems.
  • Possess excellent written and verbal communication skills.
  • Superior organizational, self, and time management skills with strong attention to detail.
  • Proven leadership skills.
  • Strong computer skills including Word, Excel, Access and Power Point
  • A customer focused passion with a “whatever it takes" attitude

Additional Notes